FAQs Page

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Account Questions

Sometimes, emails goes to SPAM, so also check your SPAM(JUNK) mails. If you haven't receive any email from us email us at support [at] templatemela [dot] com.
After complete your payment Instant Download link will be available. You can download your products from the "My Downloadable Product" under "My Account". Also There is a link on top of the website "My Downloads". You can download your products from there.
Please make sure you are using Windows PC to extract ZIP file.

General Questions

If you have purchased themes, we will provide Theme Files, Font files and PSD Files (Photoshop files) and Installation Manual. We also provide free installation. But if you still need guide you can contact our live support for any questions.
Please contact our support center with your Order number and our team will reset your download link.
You can download your product from "My Downloadable Products" under "My Account" on our website.

Pre-sales Questions

If there is problem with download you can email us at support [at] templatemela [dot]  com.
Not only the theme, but we provide all services for setup an ecommerce stores. Contact us for magento theme customization and ecommerce store setup. Ask us Quote for professional magento services.
You can find password from "My Downloadable Products" under "My Account" on our website, next to download link.
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